Resumo

ROJAS-MENDIZABAL, V. et al. Estimation of quality of experience (QoE) in e-Health Ecosystems. Ing. Investig. [online]. 2017, vol.37, n.2, pp.52-59. ISSN 0120-5609.  https://doi.org/10.15446/ing.investig.v37n2.57664.

This article proposes a framework to design and implement e- Health interventions in a comprehensive manner. We draw on complexity science to study the interplay of the ecosystem, the behavior and interactions among its agents. We provide a platform to estimate the Quality of Experience (QoE) to assess the relationship between technology and human factors involved in e-Health projects. Our aim is to estimate QoE in e-Health ecosystems from the perspective of complexity by adopting a methodology that uses fuzzy logic to study the behavior of the ecosystem's agents. We apply the proposed framework to a remote diagnosis case by means of an ultrasound probe through a satellite link. Despite the ambiguities for determining QoE, the experiment demonstrates the applicability of the framework and allows to stressing the importance of human factors in the implementation of e-Health projects.

Palavras-chave : QoE; QoS; complexity science; e-health; fuzzy logic.

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