Resumo

ZAPATA-JARAMILLO, C. M.  e  CASTRO-ROJAS, L. F.. Pre-conceptual-schema-based patterns for deriving key performance indicators from strategic objectives. Ing. Investig. [online]. 2017, vol.37, n.2, pp.120-128. ISSN 0120-5609.  https://doi.org/10.15446/ing.investig.v37n2.62252.

Performance measurement is crucial for achieving business success. Moreover, such success is also related to the fulfillment of the organizational strategic objectives. Hence, an adequate determination of relevant performance indicators-or key performance indicators (KPIs)-and their relationships to organizational objectives is needed. Even though several approaches for treating KPIs and objective-KPI relationships have been proposed, they exhibit some drawbacks associated with the lack of reusability and traceability. We attempt to fill this gap by proposing a set of patterns based on pre-conceptual schemas for supporting the systematic derivation of KPIs and their relationships to organizational objectives. In this way, the proposed patterns guarantee a reusable and traceable derivation process of a set of candidate KPIs from organizational strategic objectives. Lastly, we provide a lab study in order to illustrate the usefulness of this proposal.

Palavras-chave : Pattern; strategic objective; key performance indicator; pre-conceptual schemas.

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