Resumo

KALENATIC, Dusko; MANCERA MENDEZ, Luz Helena; MORENO VALBUENA, Karol Viviana  e  GONZALEZ RODRIGUEZ, Leonardo José. Methodology of logistics planning based on project management and system dynamics for business service providers. Rev.fac.ing.univ. Antioquia [online]. 2011, n.58, pp.208-218. ISSN 0120-6230.

This paper presents a logistics planning methodology which integrates four conceptual tools: management services, logistics, project management and system dynamics. This methodology is used to make an integral analysis of the activities carried out by service provider companies across the logistics cycle. The process of service is understood as a succession of projects, which for each activity analyzes the controllable and uncontrollable variables, the renewable and nonrenewable resources and their interactions from a systems perspective. This integration is supported in the system dynamics as a tool for quantitative analysis. The methodology supports the decision-making at the strategic, tactical and operational level to improve coordination between the activities and resource allocation by reducing delays and improving customer perception about quality of service.

Palavras-chave : Logistics planning; service management; project management; system dynamics.

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