versão On-line ISSN 0120-8160
Family companies make up the entrepreneurial focus of part of the countries having economic Independence. Due to the strong competition process as a result of economic globalization, the formation of clusters and the management of knowledge and the quality systems within companies have the fundamental significance for the survival o the company in a long term. Through this paper, there is an interacting analysis between clusters, knowledge management and the service quality systems, specially those applied to family companies.
Palavras-chave : Family Companies; Clusters; Knowledge Management; Quality.