Resumo

PANTOJA-KAUFFMANN, Gabriela. Human talent management in micro, small, and medium service companies in Colombia: approaches to an organizational diagnosis model. Rev. esc.adm.neg [online]. 2019, n.87, pp.13-26. ISSN 0120-8160.  https://doi.org/10.21158/01208160.n87.2019.2441.

This article aims at establishing a reflection on the state of the art of the Human Talent Management for micro, small, and medium enterprises (MSMEs) in Colombia; in the context of the development of an organizational diagnostic model for the service sector, and on the basis of the documentary research on human talent management practices from the research group of the Faculty of Economics and Administrative Sciences in the University of San Buenaventura, Bogotá. The document attempts to establish an approach to an organizational diagnosis model with a view to determine the contribution of the areas of human talent management in MSMEs, based on the components of a human management model that measures the value proposal of the areas of talent management in Colombian companies; understanding that the human talent management in organizations adds value to the business operation when it makes it possible to transcend the operational and contingent issues of the day-to-day activity, and contributes to strategic decision making based on the comprehension of business markets. Thus, it is concluded that the areas of human talent management in Colombian MSMEs can become a tool to mobilize internal resources and in a source of competitive advantage, to the extent that they are integrated, in an interlocked way, in purpose to generate value in the organization as an integral system.

Palavras-chave : human talent management; organizational diagnosis model; human management in MSMEs; human resources administration; human management in the service sector; human managem ent model.

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