Resumo

FLORES-QUISPE, Ludwing Roald. Human talent management and profitability of the hotel sector in the region of Puno, Perú. Rev. esc.adm.neg [online]. 2019, n.87, pp.59-77. ISSN 0120-8160.  https://doi.org/10.21158/01208160.n87.2019.2410.

The article aims at analyzing the impact of human talent management on the economic and financial profitability of organizations in the hotel sector. The study is quantitative in nature with a non-experimental design, since the variables were analyzed without deliberate manipulation, observing the phenomena just as they develop in their natural context. This research was carried out in the region of Puno, Peru, as the hotel industry is one of the main activities of this region.

From this research we can conclude that people management is a sensitive area with high priority in the organizations of the hotel sector, relevant in the scope of institutional goals and objectives, thus constituting an axis that has an impact and is highly significant in terms of economic profitability. Six dimensions of human talent management were analyzed, being admission and compensation the ones that presented the highest relationship regarding profitability.

It became apparent that the companies of the hotel sector are not being efficient enough and are facing the great challenge of consolidating their processes, an aspect in which the staff becomes the basic element of overcoming the company, since it helps the organization to gain and maintain a sustainable advantage. Throughout the study, we showed that the success of a business depends more on the proper management of human talent and not so much on financial resources or fixed assets as it is generally considered.

Palavras-chave : hotel sector; human talent; human talent management; human management; human resources; economic profitability.

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