Abstract

QUINTERO-RIOS, Diego Alejandro  and  MORALES-GUALDRON, Silvia Teresa. Critical success factors in a project handover and use stages: The case of the gambling industry in Antioquia (Colombia). Rev. esc.adm.neg [online]. 2020, n.88, pp.123-144.  Epub June 08, 2021. ISSN 0120-8160.  https://doi.org/10.21158/01208160.n88.2020.2618.

This research explores the Critical Success Factors (CSF) for the handover and use stages of projects in the case of one of the most important companies in the gambling sector in Antioquia (Colombia). It develops a model with seven categories and an instrument that measures perception regarding success factors. The results show a difference between successful and unsuccessful projects for all the categories that were analyzed. However, the categories «Project Efficiency» and «Benefit Realization» are the main critical success factors. It also confirms that success factors differ according to the perspective of each type of stakeholder: sponsors, managers, project team, customers, and end users. This study contributes empirical evidence for critical success factors in project management from four perspectives: 1) at the handover and use stages; 2) from the perspective of different stakeholders; 3) in the gambling industry; and 4) in a developing country, such as Colombia. Finally, it can be concluded that the value that is given to new knowledge and experiences in successful and unsuccessful projects is an opportunity to create a knowledge management system, which allows to generate a favorable culture for the development of different types of projects in the company.

Keywords : project management; critical success factors; knowledge management; project life cycle; gaming industry; gambling industry.

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