Abstract

BERMUDEZ-ARANGO, Adriana Patricia; CUELLAR-TORRES, Carlos Julián  and  RIASCOS-ERAZO, Sandra Cristina. Organizational learning strategies and information and communication technologies to support knowledge management in SMEs in Valle del Cauca, Colombia. Rev. esc.adm.neg [online]. 2020, n.89, pp.69-90.  Epub Sep 14, 2021. ISSN 0120-8160.  https://doi.org/10.21158/01208160.n89.2020.2818.

The evolution of society has led to the consolidation of a knowledge economy where SMEs have to face the challenge of adequately managing the know-how of organizations, but there are also several organizational practices that facilitate this process. In view of the above, this article aims at proposing a series of strategies that allow SMEs to strengthen knowledge management from their relationship with organizational learning and Information and Communication Technologies (ICT). This study is developed through a survey that was structured with closed questions, addressed to managers or leaders of 117 SMEs in Valle del Cauca. Among the main research findings, it is clear that there is no formal area for knowledge management, and that the SMEs rely on collaborative processes that facilitate sharing knowledge among the members of the organization. However, formal and institutional mechanisms for transferring knowledge that would allow adequate documentation and its correct storage have not been established. There is also a weakness in the lack of an organizational culture that encourages and facilitates this exchange of knowledge, reason for this document to propose some strategies, such as improving the mechanisms and practices for knowledge transfer and the implementation of virtual learning platforms, among others.

Keywords : knowledge management; knowledge transfer; knowledge exchange; organizational learning; organizational culture; SMEs; information and communication technologies.

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