Revista de la Universidad Industrial de Santander. Salud
versión impresa ISSN 0121-0807
CAMARGO FIGUERA, Fabio Alberto et al. Do the users know their rights and responsibilities?: A post-intervention evaluation. Rev. Univ. Ind. Santander. Salud [online]. 2011, vol.43, n.1, pp. 11-19. ISSN 0121-0807.
Introduction: Patients rights and responsibilities are a fundamental factor in on health system and a service quality indicator of the service, for that reason, health-care institutions have the responsibility to promote ther awareness not only among health-care and management staff, but also in their users, so that these could demond their compliance. Objectives: To determine the users level of knowledge or awareness in terms of their rights and responsibilities in a Third-Level health-care institution. Materials and methods: A transversal cut descriptive study was conducted after implementation of an educational project aimed to socialize users rights and obligations among patient population. A sample group of 369 users was calculated, with 95.0%, trust level, 80.0% statistical power, 50.0% expected awareness prevalence, and 95.0% (45.0-55.0%) IC. Simple random sampling was conducted. Consent in writing was obtained from all participants. Results: Fifty four point seven (54.7%) of users had good awareness level, with 40.5% acceptable and 4.8% deficient. Awareness level was higher than that for a previous sampling. 10.9% of users stated having received information regarding their rights and responsibilities, of which 40.4% obtained their knowledge at the ESE-HUS. Conclusions: Most users showed good patients rights and responsibilities awareness levels, despite the fact that they had not received information in that respect. Salud UIS 2011; 43(1): 11-19.
Palabras llave : Patients rights; patient advocacy; patients' obligations.