Resumo

ARCILA CALDERON, Carlos; MONSALVO LOPEZ, Carolina; RAMOS CORTES, Adriana  e  SANTRICH GARZON, Cindy. Perceptions of Citizens from Barranquilla Colombia) about e-Government. Investig. desarro. [online]. 2014, vol.22, n.1, pp.121-146. ISSN 0121-3261.

Abstract E-Government (EG) strategies are crucial in current societies. The goal of this paper is to know the perceptions (expectations and experiences) of citizens from Barranquilla (Colombia) about EG. We assume that EG includes not only the development of information technologies (ITs) but the incorporation of spaces for citizens participation. We ran two surveys: the first exploratory with a random sample of city citizens (N= 345) and the second descriptive with a non-random sample of university students (N=180) . The findings show a low knowledge of EG sites, and that individuals who were aware of them had a hard time defining them. We notice that mass media are still important for the diffusion of EG but interpersonal communication is still necessary to achieve final adoption of EG. We also found that citizens from Barranquilla relate EG with information search, and in a lesser extent to participation and interaction with the administration. The data from the survey to university students shows a relationship between the age and the use and confidence toward EG. We conclude that future research on EG should focus more on the citizens and less on technical elements.

Palavras-chave : e-Government; Perceptions; Uses; ICT; Barranquilla.

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