Resumo

SOTO TRUJILLO, Celina Arcelia. The facilitation of communication processes in the organization. A contribution from Human Development to the achievement of job satisfaction. Investig. desarro. [online]. 2019, vol.27, n.2, pp.57-84. ISSN 0121-3261.

In this article, product of an action-research methodology, we present the results of an intervention in the business field. Facilitation from a workshop based on key principles of the person-centered approach and oriented towards the development of communication and listening skills of a group of employees, in order to favor the job satisfaction index, it represents the action as part of the methodological process that seeks transformation and change. To account for the progress made and the obstacles that interfere with communication as an important cause of job dissatisfaction is its purpose, which is consisting of four sections, which is made up of four sections, which coincide with the phases of the methodological process: approach to the intervention problem, theoretical-methodological approach, action, and results of the intervention. As part of the results, the attitudes of the participants, the elements that contributed to the change, and the advances that are achieved from the meetings mediated with the help of activities, materials, and the participation of others, including the facilitator, are highlighted.

Palavras-chave : action research; job dissatisfaction; human development; growth groups; communication.

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