Resumen

GALVEZ RUIZ, Pablo; BOLETO ROSADO, Antonio Fernando  y  ROMERO GALISTEO, Rita Pilar. Validation of a short version of CECASDEP in sports services users. Suma Psicol. [online]. 2015, vol.22, n.2, pp.78-85. ISSN 0121-4381.  https://doi.org/10.1016/j.sumpsi.2015.08.001.

The aim of this study was to develop a short version of CECASDEP and to obtain evidence of its validity and reliability in two different samples. A total of 882 individuals, 432 male and 440 female aged 14 to 81 (M = 34.89; DT = 12.57) were included in the study. Internal structure was examined, using confirmatory factor analysis, and a good adjustment of the model to the data was obtained. Besides, cross-validity was evaluated through multi-group analysis. The resulting model is composed of 25 items and 5 dimensions, with psychometric properties reflecting good internal consistency, convergent validity and discriminant validity. Confirmatory factor analysis showed an acceptable adjustment of the model to the data and multi-group analysis reflected that the structure factor is stable in two independent samples. The results confirm that the proposed model is a valid tool to assess the perceived quality in sports services.

Palabras clave : Sports services; Perceived quality; Service quality; Sport management.

        · resumen en Español     · texto en Español     · Español ( pdf )