Resumo

SEGURA MASSO, Arturo Alexánder. Organizational climate: an efficient way to conduct health services. av.enferm. [online]. 2012, vol.30, n.1, pp.107-113. ISSN 0121-4500.

We see the way health organizations, institutions and/ or services are conducted in Cuba as a major challenge in the health service, starting from the concept of an appropriate organizational climate to obtain the maximum level of commitment from its workers in tasks being developed. Purpose: To formulate considerations about the way in which organizational climate analysis and study constitute an efficient organizational way of health management for the constant pursue of excellence. Studying and implementing an appropriate organizational climate in health services favors the development of four core elements within any organization in the sector: worker's self-efficacy, patient satisfaction, quality of services provided, and training of human resources in the post-graduate subsystem. In conclusion, studying organizational climate within a health institution or service should contribute to establish harmonious relations among workers and, consequently, it should increase self-efficacy in the satisfaction of the population, ensuring the quality of services provided. Therefore, it is hereby stated that analyzing and studying the organizational climate of a health service is the most efficient way to conduct it.

Palavras-chave : Organizational culture; self efficacy; job satisfaction; human resources formation; health services.

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