Resumo

PUELLO ORTEGA, Alexander; PRIETO SILVA, Rosibel  e  RONDON MEDINA, Victoria. Communication and coordination of nursing in a high complexity health institution in Cartagena. av.enferm. [online]. 2016, vol.34, n.1, pp.19-29. ISSN 0121-4500.  https://doi.org/10.15446/av.enferm.v34n1.56132.

Objective: To evaluate communication and coordination of nursing in a highly complex institution (IPS) in Cartagena, Colombia. Methodology: A cross-sectional descriptive study was made. The population involved one hundred nurses who participated voluntarily. Information was collected by applying the Shortell' et al. scales from Physician collaborative practice icu nurse questionnaire, validated for Colombian context with a Cronbach's Alpha of 0.92 for Communication -according to the definition of Irvine et al. (1)- and 0.82 for Coordination -according to the definition of Shortell et al (2). Results: The average scores of Communication dimension individually for all nurses of the same unit was 3.8 in the Emergency, Surgery, and Hospitalization Units; and 3.7, in the Intensive Care Unit and Special Programs. In respect of Coordination dimension, the average was of 3.9 in the surgery and hospital units; of 3.3 in Intensive Care Unit; and 3.8 in Emergency Room. Conclusion: Most of factors that make both Communication and Coordination dimensions among nurses and the health team were evaluated positively, with similar results in the units and average scores of individual-level scores for all nurses of the same unit. This facilitates that nursing optimally assume continuity of care regarding the interdependent role.

Palavras-chave : Quality of Health Care; Nursing Care; Communication.

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