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Print version ISSN 0121-4500


SCHLINDWEIN MEIRELLES, Betina Hörner; ARAUJO DA LUZ KOERICH, Micheline Henrique; TAVARES COSTA, Veridiana  and  DE MELO LANZONI, Gabriela Marcellino. Satisfaction of users with a reference health service for care of VIH. av.enferm. [online]. 2018, vol.36, n.3, pp.320-327. ISSN 0121-4500.


To characterize users who use a reference health service for care of HIV in the State of Santa Catarina, Brazil, and compare the satisfaction among users from outpatients and hospitalization units.


A quantitative, cross-sectional study of 106 people living with HIV treated at an infectious disease service in the city of Florianopolis (Santa Catarina). Data collection was developed between July and December 2013, through a form composed of sociodemographic and satisfaction issues. The chi-square test and SPSS® software were used for data analysis.


The majority of users were satisfied with the service in all aspects: availability of care (80,2 %), opportunities/freedom to make suggestions (94,3 %), satisfaction with personal relationships (94,3 %), access to the service (87,7 %) and care received (90 %). There was no difference between the groups (outpatient and hospitalization) in the comparison between the aspects related to satisfaction.


The satisfaction of people living with VIH was positive for both outpatient and hospitalization services.

Keywords : Patient Satisfaction; Acquired Immunodeficiency Syndrome; Health Services (source: DeCS, BIREME).

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