SciELO - Scientific Electronic Library Online

 
vol.36 issue3Under two years old children and nutritional dysfunction: the vision of the primary care nurseThe best of hospitalization: contributions of playing to cope with chemotherapy author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand

Article

Indicators

Related links

  • On index processCited by Google
  • Have no similar articlesSimilars in SciELO
  • On index processSimilars in Google

Share


Avances en Enfermería

Print version ISSN 0121-4500

Abstract

SCHLINDWEIN MEIRELLES, Betina Hörner; ARAUJO DA LUZ KOERICH, Micheline Henrique; TAVARES COSTA, Veridiana  and  DE MELO LANZONI, Gabriela Marcellino. Satisfaction of users with a reference health service for care of VIH. av.enferm. [online]. 2018, vol.36, n.3, pp.320-327. ISSN 0121-4500.  http://dx.doi.org/10.15446/av.enferm.v36n3.66509.

Objective:

To characterize users who use a reference health service for care of HIV in the State of Santa Catarina, Brazil, and compare the satisfaction among users from outpatients and hospitalization units.

Method:

A quantitative, cross-sectional study of 106 people living with HIV treated at an infectious disease service in the city of Florianopolis (Santa Catarina). Data collection was developed between July and December 2013, through a form composed of sociodemographic and satisfaction issues. The chi-square test and SPSS® software were used for data analysis.

Results:

The majority of users were satisfied with the service in all aspects: availability of care (80,2 %), opportunities/freedom to make suggestions (94,3 %), satisfaction with personal relationships (94,3 %), access to the service (87,7 %) and care received (90 %). There was no difference between the groups (outpatient and hospitalization) in the comparison between the aspects related to satisfaction.

Conclusion:

The satisfaction of people living with VIH was positive for both outpatient and hospitalization services.

Keywords : Patient Satisfaction; Acquired Immunodeficiency Syndrome; Health Services (source: DeCS, BIREME).

        · abstract in Portuguese | Spanish     · text in Portuguese     · Portuguese ( pdf )