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Innovar

versão impressa ISSN 0121-5051

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SANKOWSKA, Anna. How Organizational Trust Affects the Market Position: The Mediating Role of Innovativeness and Operational Efficiency. Empirical Results. Innovar [online]. 2016, vol.26, n.61, pp.9-23. ISSN 0121-5051.  http://dx.doi.org/10.15446/innovar.v26n61.57117.

This study was conducted in 202 enterprises listed on the Warsaw Stock Exchange and provides documented evidence for a significant indirect impact of organizational trust on their market position through its effect on innovativeness and an improvement on efficiency. These findings contribute to understand how trust inside an organization is translated into market performance. In addition, the reported results suggest a stronger influence of organizational trust on a firm's market position than on its operational efficiency. The study also indicates that organizational trust, while expressing a climate inside an organization, does not have a direct effect on the market position. Implications for research and practice are provided as well.

Clasificación JEL: L20, L22, L25.

Palavras-chave : Trust; market position; innovativeness; operational efficiency.

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