Abstract

DIAZ-PINZON, Beatriz Helena; RODRIGUEZ V., María Teresa  and  ESPINOSA MORENO, Juan Carlos. MATURITY LEVELS OF THE INFORMATION TECHNOLOGIES CAPABILITY IN MICRO, SMALL AND MEDIUM-SIZED ENTERPRISES. Innovar [online]. 2022, vol.32, n.84, pp.175-191.  Epub May 23, 2022. ISSN 0121-5051.  https://doi.org/10.15446/innovar.v32n84.100595.

There are multiple information technology (IT) maturity models available in the literature. Some of them have been validated for SMES and few operationalize the method used to classify organizations into maturity levels. Most of the studies on the subject make a general classification of organizations in a single level of maturity, ignoring that an organization could be at the same time in multiple maturity levels for different classification criteria. In an attempt to overcome this limitation, this work uses the IT capability to analyze technological maturity from different dimensions. To do that, we applied a hierarchical clustering on principal components (HGRG) algorithm in order to group 2,470 companies, which resulted in the identification of four maturity levels for each of the dimensions of the IT capacity: level 1 or incorporation, level 2 or learning, level 3 or planning and control, and level 4 or alignment. Finally, we propose a method to classify organizations into these four maturity levels for each of the dimensions that comprise the IT capability.

Keywords : IT capability; IT capability classification; similarity groups; MSMEs; IT maturity model; IT maturity levels.

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