Abstract

CASTILLO AVILA, Irma Yolanda et al. USERS SATISFACTION WITH PRENATAL CONTROL IN HEALTH PUBLIC INSTITUTIONS AND ASSOCIATED FACTORS: CARTAGENA. Hacia promoc. Salud [online]. 2014, vol.19, n.1, pp.128-140. ISSN 0121-7577.

Objective: To determine the factors associated with users' satisfaction with prenatal care services in health public institutions in Cartagena. Materials and Methods: An analytical study was conducted with a sample of 712 low-risk pregnant women attended in 25 public institutions in Cartagena and selected through stratified sampling. The "satisfaction survey for external users of ambulatory services in institutions providing health services, IPS, proposed and supported by the National Health Service Superintendence was used to collect information. In addition, odd ratios were calculated in order to estimate the relationship between the variables. Results: The average age of the 712 pregnant participants was 23 years (SD = 4. 9 year), the highest proportion belonging to stratum 1 [53. 7% (382)]. Eighty-four per cent (84%,598 patients) reported being satisfied with the service they received in the IPS where they were treated. These are factors associated with satisfaction, good treatment by nurses (OR = 48. 204 - 95% CI = 14. 943-155. 501) and to the fact that they came from urban areas (OR = 8. 954 - 95% CI = 5. 251-15. 267). Conclusion: The good perception of users in relation to the interaction with the professionals attending them is a determining factor to be satisfied and may favor their adhesion to prenatal care, independently from other factors related to the quality of health services.

Keywords : Patient satisfaction; prenatal care; health services; maternal mortality; women's health.

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