Introduction:

The high number of patients is a common issue in public hospitals that causes a negative impact on the users due to the increment in the waiting lists and in the waiting time to be treated.

Objective:

To improve the clinical process for caring pelvic organ prolapse in a chilean public hospital.

Methodology:

The methodology was focused on identifying critical knots using flowcharts and diagnosing the patient's process from their admission until their discharge from the hospital.

Results:

Some solutions were proposed for each critical point identified so as to accelerate the process, thus improving users’ health caring. As a result, the high number of people in the waiting lists and the waiting time decreased substantially.

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