Abstract

JIMENEZ-GONZALEZ, Gloria María; RIVERA-LADINO, Ana María  and  GAIBAO-PEREZ, María Carolina. The Labor Welfare Conditions in a Company in the Hospitality Industry. Case study Medellín, Colombia. Prospectiva [online]. 2019, n.28, pp.203-226. ISSN 0122-1213.  https://doi.org/10.25100/prts.v0i28.7225.

The labor welfare conditions of the workers of a company in the hospitality industry in the city of Medellin are addressed in order to know their living conditions, which, to some extent, can affect their productivity, put at risk their psychosocial conditions and ultimately, the success of the business strategy. This research delves into the workers' quality of life and the perception that they have of their company from the perspective of social work and human resource management and with an emphasis on quantitative analysis in a case study approach. Data was collected through a semi-structured survey. Our research discovered that such studies have not been undertaken in Medellin. The results reveal that despite the fact that the majority of workers earn between one or two minimum wages, they manifest satisfaction and have a sense of belonging to the company, revealing that salary is not their main motivation, but on the contrary, good treatment, benefits, stability, and support in times of crisis are valued more highly within the industry.

Keywords : Social Work in Organizations; Psychosocial risks; Social-Labor Welfare.

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