Resumen

GOMEZ PINTO, Óscar Orlando. Proposal of a Methodological Design for the Risk Strategic Management in the Telecommunications Sector. Cuad. Contab. [online]. 2018, vol.19, n.47, pp.182-193. ISSN 0123-1472.  https://doi.org/10.11144/javeriana.cc19-47.pdma.

The technological development as well as the newer and better services in the telecommunications sector are demanding the organizations to identify the risks in order to minimize their potential impacts and take advantage of the market opportunities in a sustainable way. The purpose in this research focuses on developing a methodology intended to ascertain the impact of the processes on the business objectives, to specify the key strategic processes, to quantify their influence, to identify and assess the inherent risks, and to reduce the cost associated to the decision-making. The result is a proposal of strategic risk management, grounded on the General Systems Theory and the balanced scorecard, which is intended to make easier the managerial work, the strategic analysis and the understanding of the business model dynamics based on the risk analysis and the evaluation of those controls set in the organizations.

Palabras clave : strategic management; balanced scorecard; eTOM; risk; decision-making.

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