Resumo

AGUIRRE MAYORGA, Santiago  e  CORDOBA PINZON, Nazly Bibiana. Assessing Business Process Maturity in Medium-Sized Colombian Companies. Ing. Univ. [online]. 2008, vol.12, n.2, pp.245-267. ISSN 0123-2126.

This paper presents the results of the research project conducted to obtain a diagnostic study of a group of medium-sized businesses concerning their business process maturity according to the CMM model, in order to establish their status in terms of standardization, business process improvement and the use of methodologies, tools and means for this purpose. A survey was designed with questions focused on establishing the business process maturity level, degree of standardization and business process tools implementation. This survey was answered by the general managers or directors of 61 medium-sized businesses in Bogotá, Medellín, Cali, Barranquilla and Cartagena. Low process maturity level in the group of companies analyzed was observed; therefore there is low process standardization and lack of application of tools for business process improvement. This situation does not create an environment for continuous improvement and process innovation. The question is how to increase the process maturity level in the Colombian small and medium-sized businesses to improve their efficiency and productivity.

Palavras-chave : Process improvement; small business– Colombia; business process.

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