Resumo

MARULANDA, Carlos; LOPEZ, Marcelo  e  CASTANO, Andrés. Information technologies and knowledge transfer in tourism SMEs in the Department of Caldas. Ing. compet. [online]. 2022, vol.24, n.2, e22211662.  Epub 26-Maio-2022. ISSN 0123-3033.  https://doi.org/10.25100/iyc.v24i2.11662.

The interest of this article is the presentation of the findings of the relationship found between knowledge transfer and information and communication technologies, of the SMEs of the tourism sector of the Department of Caldas. The study is based on the application of a knowledge management valuation model to 61 operating companies of the tourism sector in the Department of Caldas. Based on a qualitative research, with a descriptive approach (use of surveys), exploratory (use of observation and documentary review) and correlational (multivariate analysis). Regarding the use of ICT, it is a palpable fact, the progress of SMEs in the tourism sector of the Department of Caldas in the use of this resource as a basis for the sale of services, products and the transfer of knowledge inside and outside the companies, which can be seen in the different portals and mobile applications that these companies have. It is concluded that there is a positive and significant correlation between knowledge transfer and information and communication technologies. It is hoped that these results will lead to strategies that allow the improvement of these companies.

Palavras-chave : Knowledge transfer; Tourism; Information and communication technologies.

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