Abstract

MALAGON-ROJAS, Jeadran N. et al. The Consultation in the Times of WhatsApp: A Quick Review of the Literature. Psicol. caribe [online]. 2020, vol.37, n.2, pp.2-14.  Epub Aug 18, 2021. ISSN 0123-417X.  https://doi.org/10.14482/psdc.37.2.150.9.

Digital technologies in health have allowed patients to be better informed, reduce times and distances for interventions in health, which has generated a change in the doctor-patient relationship. The objective of this article was to explore the evidence related to the influence of WhatsApp among the doctor-patient relationship. Therefore, a rapid review of the literature was carried out in five scientific databases. We obtained a total of four studies who completed the inclusion criteria for the review: a report case study, a case-control study, and two descriptive studies. 65% of the included studies reported the usage of WhatsApp for medical - patient relationship. WhatsApp application can be a useful tool as a communication channel in the relationship. Is required to take special care with ethical and legal aspects of communication between professionals and patients.

Keywords : WhatsApp; patient-doctor relationship; systematic review; telemedicine; m-health.

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