Resumo

GONZALEZ GOMEZ, JOSÉ ARTURO; ORTEGON MOSQUERA, KATHERINE  e  RIVERA CADAVID, LEONARDO. DESARROLLO DE UNA METODOLOGÍA DE IMPLEMENTACIÓN DE LOS CONCEPTOS DE TOC (TEORÍA DE RESTRICCIONES), PARA EMPRESAS COLOMBIANAS. estud.gerenc. [online]. 2003, vol.19, n.87, pp.27-49. ISSN 0123-5923.

The Theory of Constraints (TOC) is a managerial thought system that has been successfully applied in may companies around the world. However, implementation cases in colombian Small and Medium Sized Enterprises (SMEs) are not many and not well documented. It follows that an implementation protocol has not been formalized yet. Researching through different information sources and doing pilot work in two plastics manufacturing SMEs sufficient insight was gained to propose a methodology that starts by diagnosing the current state of the company, satisfying some requirements prior to TOC implementation and the implementation process itself. As a conclusion, it was found that before undertaking any improvement process it is necessary to "clean up the house first": To achieve clarity in basic issues of organization, operation and quality, to be able to guarantee the efectiveness and sustainability of any improvements attained.

Palavras-chave : TOC; Theory of Constraints; diagnostics; strategy; quality; SMEs.

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