SciELO - Scientific Electronic Library Online

 
vol.25 número113ANÁLISIS Y RESULTADOS DE UN MODELO DE EVALUACIÓN, APOYO Y MEJORA DE PROYECTOS EMPRESARIALES IMPULSADOS POR JÓVENES EMPRENDEDORESPOTENTIAL DIVIDENDS AND ACTUAL CASH FLOWS IN EQUITY VALUATION: A CRITICAL ANALYSIS índice de autoresíndice de assuntospesquisa de artigos
Home Pagelista alfabética de periódicos  

Serviços Personalizados

Journal

Artigo

Indicadores

Links relacionados

  • Em processo de indexaçãoCitado por Google
  • Não possue artigos similaresSimilares em SciELO
  • Em processo de indexaçãoSimilares em Google

Compartilhar


Estudios Gerenciales

versão impressa ISSN 0123-5923

Resumo

ARBOLEDA ARANGO, ANA MARÍA. LA ACTITUD DEL CONSUMIDOR SEGÚN LA PERCEPCIÓN DE JUSTICIA ORGANIZACIONAL. estud.gerenc. [online]. 2009, vol.25, n.113, pp.99-122. ISSN 0123-5923.

Consumer attitudes based on their perception of organizational justice This study points out the consistent relationship between consumer perception of organizational justice and consumer attitudes toward the organization. Thus, the article first presents a summary of the latest developments in the concept of organizational justice and provides a detailed description of the development of the three dimensions of justice. Next, it presents an outline of the results of previous studies evaluating the relationship between consumers’ perception of justice and their attitudes, followed by a descriptive analysis of these findings. The discussion emphasizes that the consistency of results indicates that the concept of organizational justice can be used as a competitive advantage for an organization. Lastly, the recommendations propose a set of strategies for applying and measuring the construct of organizational justice.

Palavras-chave : Distributive justice; procedural justice; interactional justice; satisfaction; consumer behavioral intention.

        · resumo em Português | Espanhol     · texto em Espanhol     · Espanhol ( pdf )

 

Creative Commons License Todo o conteúdo deste periódico, exceto onde está identificado, está licenciado sob uma Licença Creative Commons