Resumo

MEDIANEIRA STEFANO, NARA. Cost management in small service providers using activity-based costing (ABC). estud.gerenc. [online]. 2011, vol.27, n.121, pp.15-38. ISSN 0123-5923.

The purpose of this study is to present a proposal for managing costs and improving cost management based on activity-based costing (ABC) for small service providers. A systematic approach was partially applied to an organization that primarily engages in providing information technology assistance and consulting services in connection with the activity of "delivering a product (system deployment)." To prepare better cost drivers and calculate the cost of service, there was a need to determine this and observe the processes, activities, and resources involved. The conclusions show that the proposal based on the ABC method is applicable to small service providers because it leads to a more accurate investigation of costs and, therefore, provides information for making decisions.

Palavras-chave : Services; small companies; ABC costing.

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