Resumo

MANYOMA VELASQUEZ, PABLO CÉSAR; OREJUELA CABRERA, JUAN PABLO  e  GIL GONZALEZ, CRISTIAM ANDRÉS. METHODOLOGY TO DETERMINE THE INSTALLED CAPACITY OF AN ACADEMIC PROGRAM. estud.gerenc. [online]. 2011, vol.27, n.121, pp.143-158. ISSN 0123-5923.

Measuring capacity is a major problem, especially in service organizations because of its complexity and the lack of research on this topic at these kinds of organizations. Therefore, the purpose of this article is to discuss a methodology for measuring the capacity of an university by focusing on an academic unit. To this end, this research study determines the available capacity of an academic program and the use of resources by a typical student, and then the relation between these two aspects. The proposal is validated for an undergraduate program, generating a fairly good estimate of the number of students who can be served at any given time.

Palavras-chave : Capacity; capacity planning; university; service measurement; methodology.

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