Resumo

SERRANO GOMEZ, Lupita  e  ORTIZ PIMIENTO, Néstor Raúl. A review of process improvement models with with a focus on the redesign. estud.gerenc. [online]. 2012, vol.28, n.125, pp.13-22. ISSN 0123-5923.

This article reviews the literature on different models for the improvement of processes developed as a key to aligning business operations with strategic priorities. The aim is to provide useful information about the anatomy of the literature in this area of knowledge, presenting a unified framework of articles explored chronologically, from the three main approaches to improving processes, focusing the analysis on 11 models with a focus on the redesign, examining the underlying characteristics and structured methodology, contributions and differences between the constructs used by their authors and an analysis of the positive aspects,as well as those that can be complemented to improve their applicability in business.

Palavras-chave : Process; Improvement process; Redesign process.

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