Resumo

GUTIERREZ, Elena Valentina et al. Hospital-home health care logistics management in Valle del Cauca: Characterization and diagnosis. estud.gerenc. [online]. 2014, vol.30, n.133, pp.441-450. ISSN 0123-5923.

This paper presents the first logistics management diagnosis for the health care institutions certified by the Ministry of Health to provide Home Health Care (HHC) services in the state of Valle del Cauca, Colombia. The objective is to characterize how HHC providers make logistics decisions associated with the service delivery process, and to identify improvement and research opportunities in the field. The diagnosis was conducted through the application of a semi-structured questionnaire that evaluated six work axes and the maturity level of service processes. The results show the need for a more integral logistics management supported by the knowledge of the epidemiological and demographic profile of the population in the state.

Palavras-chave : Home health care; Health care; Logistics management; Capacity maturity model.

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