Abstract

CANO, Jose Alejandro  and  BAENA, Jose Jaime. Trends in the use of information and communication technologies for international negotiation. estud.gerenc. [online]. 2015, vol.31, n.136, pp.335-346. ISSN 0123-5923.  https://doi.org/10.1016/j.estger.2015.03.003.

This article identifies key information and communication technologies (ICT) used in the international negotiation process, classifying them by phases and functionality. A literature review was conducted in recognized and high impact databases, building with this information a proposal of phases for the international negotiation process, and characterizing ICT by elements such as functionality, business tools, complexity and scope of use, among others. We conclude that there is a wide range of ICT to support the stages of international negotiations, offering various solutions to the specific needs of each company regarding to the management of information and communication.

Keywords : Information and communication technologies; International negotiation; Internationalization; Phases; Enterprise.

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