Resumen

CANO, Jose Alejandro  y  BAENA, Jose Jaime. Trends in the use of information and communication technologies for international negotiation. estud.gerenc. [online]. 2015, vol.31, n.136, pp.335-346. ISSN 0123-5923.  https://doi.org/10.1016/j.estger.2015.03.003.

This article identifies key information and communication technologies (ICT) used in the international negotiation process, classifying them by phases and functionality. A literature review was conducted in recognized and high impact databases, building with this information a proposal of phases for the international negotiation process, and characterizing ICT by elements such as functionality, business tools, complexity and scope of use, among others. We conclude that there is a wide range of ICT to support the stages of international negotiations, offering various solutions to the specific needs of each company regarding to the management of information and communication.

Palabras clave : Information and communication technologies; International negotiation; Internationalization; Phases; Enterprise.

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