Abstract

MAYNEZ- GUADERRAMA, Aurora Irma; CAVAZOS-ARROYO, Judith  and  REYES-FLORES, Griselda. Effect of psychological contract violation and emotional exhaustion on employee's cynicism. estud.gerenc. [online]. 2017, vol.33, n.143, pp.124-131. ISSN 0123-5923.  https://doi.org/10.1016/j.estger.2017.04.002.

The psychological contract is relevant to understand the behavior and well-being of workers. This investigation analyzes the effect of the violation of the psychological contract upon the employee's cynicism through a mediation of emotional exhaustion. For this purpose, a quantitative, empirical and cross-sectional design research was performed. This was done through a personal poll to workers in the export automotive industry in Ciudad Juarez, Chihuahua, Mexico. Employing a structural equation analysis it was found that the violation of the psychological contract affects employee's cynicism in both direct and indirect ways, through a mediation of emotional exhaustion.

Keywords : Psychological contract violation; Emotional exhaustion; Employee's cynicism; Maquiladora industry.

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