Resumo

VINAJERA-ZAMORA, Andrey; MARRERO-DELGADO, Fernando  e  CESPON-CASTRO, Roberto. Evaluation of sustainable supply chain performance focused on processes. estud.gerenc. [online]. 2020, vol.36, n.156, pp.325-336. ISSN 0123-5923.  https://doi.org/10.18046/j.estger.2020.156.3699.

This article aims to develop a methodological tool to evaluate the performance of the sustainable supply chain by an overall index. The methodology consists of five steps, focused on processes, and using methods such as life cycle analysis and analytical or Saaty hierarchies (based on multiple criteria). The criteria considered were productivity, customer service, added value, eco-efficiency and profitability. The methodology and the overall index were applied to a supply chain of electrical energy meters. The economic, environmental, and social dimensions were considered. As an essential result, an improvement in the sustainability of the chain studied was obtained, which demonstrated the novelty and the feasibility of applying this tool.

Palavras-chave : performance; sustainable supply chain; multicriteria.

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