Resumo

RODRIGUES PINTO, Letícia José; VELOSO, Ana; FERREIRA-OLIVEIRA, Ana Teresa  e  SILVA, Isabel. The influence of work engagement and trust in the tacit knowledge transfer: Proposal of a model. estud.gerenc. [online]. 2021, vol.37, n.161, pp.610-621.  Epub 03-Set-2021. ISSN 0123-5923.  https://doi.org/10.18046/j.estger.2021.161.4545.

This study aimed to explore the influence of work engagement and trust in tacit knowledge transfer. A model that suggests a relationship between these variables is proposed. A study of mixed methodology was carried out in a public transport company in Madeira Island, Portugal. A questionnaire to a sample of 202 workers was applied and 7 semi-structured interviews were conducted. The results confirm the facilitating role of work engagement in tacit knowledge transfer and that trust has a relevant mediating role in this relationship. Organizations that want to increase the sharing of tacit knowledge must promote an environment of trust and take care of the engagement of their workers.

Palavras-chave : tacit knowledge; engagement; trust; mediation.

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