Resumo

CASANOVA, Mónica Peña  e  CALDERON, Caridad Anías. Model for Information Technology Infrastructures Management. TecnoL. [online]. 2020, vol.23, n.48, pp.32-54. ISSN 0123-7799.  https://doi.org/10.22430/22565337.1449.

Currently, organizations face problems in order to introduce new information technologies. They include the misalignment between and complexity of IT infrastructure and the business policies derived from different reference frameworks with insufficiencies for unification, the heterogeneity and dispersion of the elements to be managed, standardized management models with little integration with each other, and the inexactness of impact evaluation solutions. This paper presents an IT infrastructure management model that aims to reduce complexity and misalignment in management. It is divided into five components: (1) comprehensive framework for IT management adapted to organizational needs, (2) IT policy-making based on the extrapolation of system architecture design methods, (3) sizing of the underlying infrastructure necessary to automate management and meet service quality needs, (4) implementation of policies in the underlying infrastructures and proposing changes to the management architecture based on policies, and (5) impact evaluation including the strategic, structural, and social impact.

Palavras-chave : Policy automatization; IT management; IT alignment; IT impact; IT infrastructure.

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