Resumo

QUICENO, JAPCY MARGARITA; BAEZ LEON, CARMEN  e  VINACCIA, STEFANO. WORKPLACE INCIVILITY: "A NEW FACTOR OF JOB STRESS". Act.Colom.Psicol. [online]. 2008, vol.11, n.2, pp.37-46. ISSN 0123-9155.

The following paper presents a review about the construct of Workplace Incivility. The origin of this construct, its definitions, concepts and differences with other counterproductive work behavior constructs are analyzed, as well as the process of its escalation in the form of a spiral that can be transformed into other forms of job conflict such as mobbing. This article, also examines the personal and organizational characteristics that foment Workplace Incivility, the organizational strategies for preventing it and the instruments and studies related to the topic that have been developed up to the present. Finally, this review describes the impact that this new construct is having on the person's and the organizational well-being as a new factor of job distress.

Palavras-chave : Workplace Incivility; job stress; counterproductive work behavior.

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