Resumen

ROMERO REYES, Ronald Jared; RICO LUGO, Sinndy Dayana  y  VELANDIA, Julio Barón. Impact of an ERP system on the productivity of SME. Tecnura [online]. 2012, vol.16, n.34, pp.94-102. ISSN 0123-921X.

Given that most companies in Colombia are SMEs and decision making depends on the founder's vision, (which makes it difficult to make progress when embracing ICTs) directors and management bodies of small enterprises may address the issues identified in the "Bakery industry" by strengthening their activities using different technological solutions. Enterprise Resource Planning (ERP) is one such solution, which works as a way to integrate and manage multiple-area information or information from various departments within the company [1]. Reducing the disadvantages of Small and Medium Enterprises (SMEs), and thus increasing their productivity is a problem that can be addressed by developing an ERP software prototype that attempts to answer the following questions: Which characteristics are relevant in a software application to support resource management in the SME sector?, what is the best approach to making information available to people according to the different responsibilities and roles within organizational structure?, and in what ways this type of solutions have a positive impact on SME productivity?.

Palabras clave : ERP; management; productivity; SME; system.

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