Context:

in Mexico, international trade is experiencing an increase joined by international companies in the manufacturing area, in the state of Jalisco. The research reviews the homeostasis of the assembly and exportation companies, with the idea of improving shipping logistics to automate and increase productivity, through the development and application of the continuous improvement tool called kaizen.

Method:

this research is based on a systemic approach. In this sense, to identify the company's homeostasis, data and information were obtained on the activities carried out by the logistics area, as well as on policies and strategies. Subsequently, through the Ishikawa diagram, the cause-effect relationship was analyzed and through a process mapping the problem of the areas of purchase, production and deposit was determined. Finally, several alternative solutions were proposed to improve management. In addition, for the development of the solutions, the problems and solutions were faced by relating them to the impact on the level of service and making a comparison between before and after implementing the kaizen.

Results:

The study focuses on the shipping logistics operation to automate the process and avoid bottlenecks. In this way, orders that are not sent on time become code A (urgent orders) and make the customer have a productivity rating of 60%. Therefore, when implementing Kaizen, it is possible to increase considerably up to 35% per year, with 95% satisfaction and qualification samples. It is worth mentioning that this kaizen was carried out in the Fru´s & Opt project.

Conclusions:

The current homeostasis of the tools mentioned in the study are basic and necessary. Also, continuous improvement tools continue to be updated and adapted; For example: Heijumka, Jidoka, Smed, Lean Manufacturing, Just in Time, Toyota Production System (TPS), 5s or Gemba, as it is a way to increase productivity, reduce costs and increase competitiveness to attract more markets International