SciELO - Scientific Electronic Library Online

vol.10 issue4Geographical and economic barriers to access to Oncology services offered by the National Cancer Institute in Bogota, ColombiaDrug prescription patterns in patients attended at a middle- and high-complexity level institution author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand



Related links

  • On index processCited by Google
  • Have no similar articlesSimilars in SciELO
  • On index processSimilars in Google


Revista de Salud Pública

Print version ISSN 0124-0064


CABRERA-ARANA, Gustavo A; BELLO-PARIAS, León D  and  LONDONO-PIMIENTA, Jaime L. Quality as perceived by people using hospitals in the Colombian health service network restructuring programme. Rev. salud pública [online]. 2008, vol.10, n.4, pp.593-604. ISSN 0124-0064.

Objective Establishing a quality base-line as perceived by hospital users, subject to intervention by the health-service restructuring, redesign and modernisation programme. Method 4 021 users were interviewed face-to-face in August 2006 from a sample of hospitals from the programme using an instrument already validated for measuring health service users’ perception of quality (PECASUSS). Results The interviewees (38,7 % mean age, 70 % women, 60 % affiliated to the subsided system, 55 % from stratum 1 and 53 % attended in general consultation) scored mostly as good or very good 16 different aspects perceived of the quality of services. Mean user quality score was 3,98 (0,8 SD) on a score ranging from 0,0 (bad) to 5,0 (excellent). Conclusions Quality was generally rated as good as perceived by people using the hospital programme. The humanised treatment received from the medical staff was given the highest score regarding quality of attention received by the interviewees.

Keywords : Perception; quality assurance; health care; hospital.

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )


Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License