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Revista de Salud Pública
versão impressa ISSN 0124-0064
Resumo
ALARCON-HENRIQUEZ, Nancy; GANGA-CONTRERAS, Francisco; ULLOA-AGUILERA, Javiera e SANCHEZ-ROBLES, Magdalena. Perceived quality and impact on the well-being of usersin a Chilean hospital delivery unit. Rev. salud pública [online]. 2021, vol.23, n.4, pp.1-. Epub 13-Set-2021. ISSN 0124-0064. https://doi.org/10.15446/rsap.v23n4.94556.
Objective
To determine the way in which quality is perceived in a Chilean hospital, and the impact that well-being has on its users, with the purpose of giving feedback to decision makers, so they may orient their strategies and policies to solve detected weaknesses and reinforce the strong aspects observed.
Methodology
To achieve this, a qualitative, exploratory and descriptive approach on a cross-sectional study was used; implementing the Servperf model (adapted with 22 items), which was applied by telephone to a random sample constituted by 155 woman with a statistic confidence interval of 95% and an error level of 5%. Confidence was evaluated through Cronbach Alpha instrument, the result being 0,872.
Results
Practically half of the postpartum woman evaluated quality as regular, and almost a third qualifies it as high.
Conclusions
Obtained results from the factor's variance applied analysis (ANOVA) indicate that there are no significant differences in perceived quality by users depending on country of origin, educational level, civil status, neighborhood of residence, type or number of births; though there is on the age variable.
Palavras-chave : Quality of health care; health services administration; patient satisfaction (source: MeSH, NLM).