Resumo

CRUZ, Diana Marcela  e  PUENTES SUAREZ, Alexandra. Relationship between different dimensions of the Burnout syndrome and the coping strategies implemented by security guards at a private corporation from Tunja (Col). Psicogente [online]. 2017, vol.20, n.38, pp.268-281. ISSN 0124-0137.  https://doi.org/10.17081/psico.20.38.2548.

Objective: This research paper aims to identify the presence of Burnout syndrome and the coping strategies used in order to assess the Burnout syndrome approach and different strategies devel oped in a group of security guards. Method: This research was conducted through a descriptive and correlational analysis. 113 security guards were sampled and answered the Maslach Burnout Inverntory General Survey (MBI-GS) (a.72) and the Modified Coping Strategies Scale (a.84). Re sults: The findings show very high levels of professional effectiveness (78,8 %), and high ones (9.7 %); about emotional exhaustion, average level (80,6 %) and high ones (10,6 %) are shown; and finally, about cynicism, there are average (79,6 %) and high (20,4 %) levels. The most used coping strategy is expression of coping difficulty. Meaningful relationships (p < 0.001, p < 0.005) between the different dimensions of the syndrome and the aggressive reaction strategy, problem solving, coping difficulty expression, and positive revaluation were evidenced.

Palavras-chave : Burnout syndrome; Coping strategies; Workers.

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