Objective:

This is a research paper related to psychosocial care projects for victims of political violence and the armed conflict, in Medellin and other municipalities from Antioquia, based on Law 1448 of 2011. In order to understand subjective experiences, which reveal ethical discomfort and emotional toll on professionals committed with support projects, which have had negative impacts not only on those professionals but also on the community.

Method:

A qualitative research, with a phenomenological-hermeneutic approach was conducted, 32 in depth, semi-structured interviews, with 32 professionals who worked on these support projects and who claim to be “stagnated” in their work. Typological and intentional sampling, through snowball was performed. In order to interpret results, processes such as: a categorical of speech analysis, then consistency and intra-textual analysis of each interview, going through an inter-textual process which made possible to classify stories of all participants by categories (Emotional distress/Ethical discomfort), were considered.

Results:

A theoretical encoding, showed shared meanings and constructed representations, where ethical dilemmas because of the techno-bureaucratic procedures, were evident; likewise, deficiencies in relation with the quality of the attention and non-significant transformative actions, which generate damage, subjective discomfort and emotional toll on professionals were observed.

Conclusions:

To avoid bureaucratic vicissitudes on these kind of projects and to open spaces for a coherent and restorative work, providing then care and better working conditions for these professionals, would become necessary.

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