Resumo

BENZAQUEN DE LAS CASAS, Jorge. ISO 9001 and Management of Total Quality in Peruvian Companies. rev.univ.empresa [online]. 2018, vol.20, n.35, pp.281-312. ISSN 0124-4639.  https://doi.org/10.12804/revistas.urosario.edu.co/empresa/a.6056.

This study shows the impact of having a quality management system with iso 9001:2008 certifications in companies in Peru on the basis of the nine factors that measure the success of the total quality management (tqm) implementation. In 2017, 211 companies were analyzed with the aim of comparing iso 9001 certified companies and those without the certification. This study also proposes that the methodology used for this study might be applied in other Latin American countries.

Palavras-chave : TQM; ISO 9001; quality; companies in Peru.

        · resumo em Português | Espanhol     · texto em Espanhol     · Espanhol ( pdf )