Objective:

determine the characteristics of users and services based on triage.

Method:

descriptive observational study, which included patients who attended the emergency department and where classified with triage in two institutions of a high level of complexity in Medellín in the year 2018.

Result:

4159 patients were included. The median age was 38 years, 54,61 % were male. 85,54 % lived in the metropolitan area and 67,78 % were from the contributory regime. Regarding the month with the highest influx of patients, it was May with 10,55 % followed by the month of January with 10,29 %; and the day of the week was Tuesday with 16,15 %, being the most frequent time between 9:00 and 12:00 of the day with 18,32 %.

Conclusion:

An adequate characterization of the patient in the emergency room through triage is useful for timely care and optimization of services.

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