Resumo

GALVIS LISTA, Ernesto Amaru; GONZALEZ ZABALA, Mayda Patricia  e  VERA SALAZAR, Pablo Hernán. INFORMATION TECHNOLOGIES TO BRING CLOSER CITIZENS TO JUSTICE SERVICES IN COLOMBIA: THE CASE OF THE MAP OF OFFER OF JUSTICE SERVICES. Cienc. Ing. Neogranad. [online]. 2011, vol.21, n.2, pp.131-151. ISSN 0124-8170.

The purpose of this paper is to present the results of a technological development project which consist in building a web platform to support management and divulgation of information about the offer of justice services in Colombia, denominated Map of Justice Offer. To obtain the results, we used an agile approach to software development, specifically, a method named extreme programming - XP. The main results were building three software products: (1) Thesaurus of Justice Offer, (2) Directory of Institutions, and (3) a platform of indicators and reports about justice offer: and gathering contact information and a characterization of each institution that offers justice services in Colombia. Last, this work shows a way in that information technology could bring support to very important public sectors like justice in Colombia, which is aligned to the National Plan of Information and Communication Technologies - (Colombia Plan TIC).

Palavras-chave : information technology; ICT; offer of justice services.

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