Resumo

PACHECO REDONDO, Dayanis Esther; GALVIS-LISTA, Ernesto Amaru  e  GONZALEZ-ZABALA, Mayda patricia. Analysis of variables and indicators for measuring e-government published in scientific literature. Cienc. Ing. Neogranad. [online]. 2017, vol.27, n.2, pp.83-107. ISSN 0124-8170.  https://doi.org/10.18359/rcin.2226.

The development of e-government has been promoted as a strategy to improve: the efficiency and effectiveness of public administration, facilitate the conduct of proceedings, saving time and money, increase transparency, close the government with the different actors, and seek greater participation in decision making. Given the importance of e-government has for several countries, including Colombia, it is important to analyze what aspects are considered, by the academic and scientific community, for measuring and monitoring its development. In that sense, the purpose of this article is to present the analysis of variables and indicators published in the scientific literature in the period of 2004-2014 to measure the e-government. In addition, a scientometric analysis was performed for the literature published in 2015 and 2016. To identify the documents to analyze a systematic literature review was conducted. Subsequently the variables and the indicators were classified and analyzed. The results show the interest in measuring aspects of the services offered on the e-government and the use of standards for the development of portals. In addition, the characterization of users was identified as an important aspect in the measurement process. The results can become a starting point for building measurement systems of e-government.

Palavras-chave : E-government; evaluation; processes; indicators; variables.

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