Abstract

GALVIS-LISTA, Ernesto  and  SANCHEZ-TORRES, Jenny Marcela. KNOWLEDGE MANAGEMENT EVALUATION: A SYSTEMATIC LITERATURE REVIEW. Tend. [online]. 2014, vol.15, n.2, pp.151-170. ISSN 0124-8693.  https://doi.org/10.22267/rtend.141502.47.

The evaluation of knowledge management (KM) is an important concern for those organizations that want to know “what is happening” with their KM strategies. Nevertheless, there is no consensus on what to evaluate and how to evaluate it. For this reason, the purpose of this paper is to present a systematic literature review of 43 papers published within the last decade. The review is composed by a basic scientometric analysis and a content analysis. The content analysis is related to various aspects of the models of KM evaluation: their structure, function and purpose of the evaluation, the research methods used in the construction of the model, the industry of application, and the location of the evaluated aspects regarding to a taxonomy of KM schools of thought and a classification of the KM organizational capabilities. The main finding is the predominance of a knowledge codification approach. In addition, various gaps, susceptible for future research, are identified.

JEL Classification: M1 Business Administration - D8 Information, Knowledge, and Uncertainty.

Keywords : Knowledge Management; Evaluation Models; Systematic Review..

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )