Resumen

DE CAMPOS PEUKERT, Letícia Wiedtheuper; DINIZ PEREIRA, Breno Augusto  y  NUNES ALVES, Juliano. Research aspects that support knowledge management in organizations: relations between the style and tools used. Pensam. gest. [online]. 2013, n.34, pp.183-210. ISSN 1657-6276.

Abstract Knowledge management consists an emerging subject, relevant to the organizational context, especially those organizations that envision maintenance, growth, competitiveness and innovation The objective of this study was to determine which tools are used to support each step of the process of knowledge management in organizations relating as management style. The method of research used a multi-case study, a qualitative approach, where the data was collected through direct observation, document analysis and semi-structured interviews with eight respondents in four organizations working in software development. As a result the study finds that innovative tools to bring to light practices used by organizations, that allow the maximum possible utilization of knowledge relevant to the internal context of the organization.

Palabras clave : knowledge management; tools used; management styles.

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