Abstract

DURANGO-YEPES, Carlos Mario  and  QUIROZ-CARVAJAL, Jorge. Maturity Assessment of Knowledge Management in Large Companies Colombia: exploratory model. Pensam. gest. [online]. 2017, n.43, pp.39-65. ISSN 1657-6276.  https://doi.org/10.14482/pege.43.10579.

This paper answers the question how to evaluate the maturity of Knowledge Management (KM) in thirty-one organizations of the Departments of Antioquia and Caldas, articulating the functionalist and interpretive positions. This multivariate cluster analysis technique and a methodology that provides an algorithm that makes semi-quantitative qualitative variables from a Likert scale questionnaire applied to a fourteen variables used. The results allow us to obtain the final ranking of firms in both regions by interpretable clusters according to certain traits, - organizational and people, technological and interpretative Knowledge Management processes -that influence the concept of maturity KM. One of the main findings is the whole instrument, which is designed to position itself as an easily understandable self-assessment instrument. And later, it will be put online, to allow comparisons with world class companies.

JEL Classification: C38; M10; M19.

Keywords : Cluster analysis; functionalist and interpretive epistemologies; Maturity of knowledge management.

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